Managed Services
IT outsourcing means a company hands IT tasks such as operations, support or development wholly or partly to an external provider. The aim is usually to offset skills shortages, increase operational reliability and make costs predictable.
In IT outsourcing an external partner permanently takes over defined IT services — from running single applications or the cloud platform to a complete external IT department. Unlike project work, the provider is responsible for an outcome such as availability or response times.
Benefits include access to specialist skills, 24/7 coverage without your own shift model and predictable costs. Drawbacks arise when contracts create dependencies or knowledge leaves the company. That is why we focus on documentation, infrastructure as code and clear exit rules.
Cost depends on scope and service hours. Our managed services start at €490 per month for operating AI-built apps, €1,500 for FinOps and go up to €3,900 for operating sovereign AI platforms.
Companies that want to outsource IT but avoid privacy risks increasingly choose locations inside the EU. Our Managed Service Center in Krakow runs customer environments around the clock under the GDPR.
1. Capture the current state: systems, dependencies, owners. 2. Define the scope: what the provider takes over and what stays internal. 3. Agree the SLA: service hours, response times, escalation. 4. Plan the handover: documentation, access, parallel operation. 5. Steady state with monthly reports and regular reviews.
In staff augmentation a provider supplies people and responsibility stays with the customer. With managed services the provider is accountable for an agreed outcome such as availability. Managed services are therefore the most common form of IT outsourcing for mid-sized companies.
Answers to the questions we are asked most often about IT outsourcing.
Typically cloud operations, application management, security, DevOps platforms and support.
Talk to us about your cloud, DevOps and AI initiatives — no obligation, directly with our engineers.
