Insights
MAKONIS team · · 6 min read
In short: 24/7 operations consist of three building blocks: monitoring with meaningful alerts, a network operations center (NOC) or on-call rota that handles alerts around the clock, and clear runbooks for resolution. Genuine in-house 24/7 coverage needs at least five to six people per role. That is why many companies outsource at least night and weekend coverage.
Book a free callMonitoring: metrics, logs and user-perspective checks, alerting only on events that require action.
NOC or on-call: a NOC is staffed around the clock; on-call staff are woken by alerts. Both need clear responsibilities.
Runbooks: documented steps for known incidents so that the right action is taken quickly, even at night.
A rough comparison of common models:
| Model | Coverage | Internal staffing | Suited for |
|---|---|---|---|
| Business hours | Weekdays, daytime | Low | Internal systems |
| On-call | 24/7 reactive | Medium | Medium criticality |
| Staffed NOC | 24/7 active | High (5–6 per role) | Business-critical systems |
| Outsourced | 24/7 active | Low | Mid-sized firms without shifts |
Too many alerts nobody takes seriously; on-call without runbooks; knowledge held by single people; and no review after incidents.
Our Managed Service Center in Krakow runs customer environments around the clock inside the EU, with shared runbooks, fixed escalation paths and a monthly report.
A network operations center monitors IT systems around the clock and responds to incidents.
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